Delivery & Returns
If you have a specific date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet.
When planning your personalised gift, please note that production lead times generally range from 2 - 5 days so be sure to factor this in (plus carrier delivery timescales) to avoid late arrival and potential disappointment.
We post to the UK, Europe and Rest of the World. The following delivery charges apply:
- UK orders over £45 are delivered FREE
- UK Standard Delivery £3.95
- UK Next Day Delivery (Weekdays only, orders placed before 12pm) £6.95
- UK Two Day Delivery (Weekdays only, orders placed before 12pm, available on painted products & cushions) £6.95
- Saturday Delivery (Orders placed before 1pm £11.95)
- Europe £14.00
- Rest of World £20.00
Please note that next day, Saturday and Click and Collect services are not available on all products, available services and delivery estimates for your basket can be viewed at checkout.
Next Day and Saturday deliveries will require a signature on receipt.
Click and Collect will require you to present a form of ID (driving license or Passport for example) when collecting your parcel from the shop.
PLEASE NOTE THAT ON RARE OCCASIONS INTERNATIONAL DELIVERIES MAY INCUR A FURTHER POSTAGE COSTS BASED ON THE FINAL WEIGHT AND SIZE OF PACKED ORDERS. YOU WILL BE CONTACTED DIRECTLY BEFORE YOUR ORDER IS DISPATCHED IF FURTHER POSTAGE COSTS ARE NEEDED.
If your order is for a personalised product then unfortunately we are not able to offer refunds or returns unless the product is faulty or different to what you ordered. If your product is not personalised and you wish to return it then please get in contact with us beforehand on email@example.com.